Whether you have lofty ambitions to become the next world-renowned CEO or are simply preparing for a job interview, it is critical to understand how to communicate effectively in a professional setting.
Making the transition from your current job to one in a large office or other corporate setting might be intimidating. What is the best way to communicate with my coworkers? Is it possible that I’m being too casual in my emails? Is there any phone etiquette that I should be aware of?
The introduction of social media and the greater dependence on electronic communication have had a significant impact on the evolution of business culture. In order to be perceived as a professional, it is necessary to adhere to a few new best practices.
12 business communication suggestions from industry professionals to help you get the confidence you need to succeed in today’s competitive business environment are shared below.
Check your emails for spelling and grammar mistakes.
Managing editor at Merchant Maverick Julie Titterington advises that “always proofread your emails and texts for grammar, spelling and style issues before sending them.” An email written in all capital letters or all lowercase letters, in her opinion, is the most unprofessional thing you can send.
According to Daniel DiGriz, head of digital strategy at MadPipe, people who take control of their job are seen differently than those who wait to be told what to do.
According to DiGriz, “in this day and age of automation and low-wage labour, we are not seeking for more “yes people.” Employees that can jump into a new sector of the company’s operations with enthusiasm, excitement, and desire, according to him, are sought after by employers.
Be aware of non-verbal communication when you are speaking.
“Present yourself as kind and approachable. “At many firms, including my own, there is a strong emphasis on collaboration across diverse teams,” says Deborah Sweeney, CEO of MyCorporation. “This is especially true in our industry.”
Sweeney also believes that having an inflated ego can prevent people from assisting you: “Humility is a terrific attribute to have if you want to collaborate well.”
Turn off your cell phone.
In a conversation or meeting, Jake Messier, Vice President of Client Services at Callanan & Klein Communications, suggests that you put your cell phone in your pocket or face down on the table if you don’t want to interrupt. While in the middle of a meaningful talk, he feels that checking messages or emails is the most disrespectful thing you could ever do.
Work and social life don’t always go hand in hand.
On social networking platforms, Titterington advises professionals to avoid from discussing employment information or coworkers with their friends and colleagues. Companies can monitor their workers’ Facebook and Twitter activities, and the results of this monitoring might come back to haunt you.
Do not exclude colleagues from discussions.
It’s critical to keep coworkers informed about initiatives or talks in which they are involved, whether or not they are on the project team. “Everyone who has been impacted by a process must be included in the conversation. The first thing to do when a debate begins is to ask yourself who else should be included, and then incorporate them in any way you can,” says Dan Strongin, creator of Manage Naturally.
Be clear about what you mean.
“When you’re in the office, don’t be afraid to speak your mind. As Lisa Chu, CEO of Black n Bianco, points out, “effective communication will result in less uncertainty.” Keep things as basic and understandable as possible rather than complicating matters with complicated jargon.
Maintain a professional tone in your correspondence.
Some people are unsure whether or not it is permissible to use a smiling face or other emojis in an email message. Is it appropriate to employ abbreviations and slang?
According to Richard Newton, managing director of Fresh Learning, “Don’t use emoticons or text speech until you get to know the culture and people; keep it professional until you know what is appropriate; err on the side of caution until you know what is appropriate.”
Keep your ears and eyes open.
“Pay attention more than you speak. As Chris Martin, marketing coordinator at Charity Republic, puts it: “Take a real interest in your employees.” Despite the fact that it does not need speaking, he feels that listening is the most underappreciated communication talent available.
Everything else will fall into place if you learn to be a good listener, according to him.
Do not express dissatisfaction.
Don’t gripe and moan about things in the office; this is a basic but crucial advice for maintaining a professional image in the workplace. It’s quite OK to want to complain about work, but save it until after you leave the office (and refer to #5 for further information!)
Everyone has terrible days, so it’s okay if you have a complaint every now and again. However, if you are a chronic complainer, people will just ignore you, according to David Erickson, VP Online Communications at Minneapolis-based public relations company Karwoski & Courage.
Address individuals by their first and last names
“Make use of real people’s names. Anyone who enjoys the sound of their own name will benefit from the practice, which will help you recall each individual and their job in the workplace. “It will also ensure that you don’t get names mixed up,” Martin explains.
There are some things that are better expressed aloud.
It’s easy to send someone a short email — sometimes even too easy! However, you should avoid taking the easy way out all of the time. Strong in advises that information that might be easily misconstrued or messages that are personal in nature should be conveyed face-to-face whenever feasible.